Privacy Notice

Depending on how you use our website, we may collect information including:

• your name;
• billing and delivery addresses;
• email address;
• telephone number;
• account and login information;
• products you have ordered, viewed or saved;
• order and transaction history;
• correspondence with our customer service team;
• information you provide when submitting forms, reviews or enquiries;
• IP address;
• browser, device and operating system information;
• website usage and activity information;
• cookie and similar technology information; and
• marketing preferences.

Where payments are processed by a third-party payment provider, your card or banking information may be collected and processed directly by that provider. We do not necessarily receive or store your full payment card details.

We may use your personal information to:

• process, fulfil and manage orders;
• take and administer payments;
• arrange delivery or collection;
• create and manage customer accounts;
• communicate with you about an order;
• respond to enquiries, complaints and customer service requests;
• process refunds, returns and cancellations;
• provide warranties or after-sales support;
• prevent fraud, misuse and other unlawful activity;
• maintain the security of our website and systems;
• maintain accounting, tax and business records;
• improve our website, products and services;
• understand how customers use our website;
• personalise parts of the website where appropriate;
• send marketing communications where permitted by law; and
• comply with our legal and regulatory obligations.

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

Where using your information is necessary to enter into or perform a contract with you, including processing and delivering your order.

Legal obligation

Where we are required to keep or disclose information to comply with legal, tax, accounting, regulatory or other statutory requirements.

Legitimate interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights. This may include operating and improving our business, providing customer support, preventing fraud, protecting our systems and understanding how customers use our services.

Consent

Where you have specifically agreed to particular processing, such as certain marketing communications or the use of non-essential cookies. You may withdraw your consent at any time.

When you place an order, we use the information you provide to process the transaction, confirm your order, arrange fulfilment and delivery, provide customer support and maintain appropriate business records.

Payments may be processed by third-party payment providers. Those providers may process personal information in accordance with their own privacy notices and legal obligations.

We may share the minimum information necessary with payment processors, fraud-prevention providers, banks and other financial service providers where required to complete or protect a transaction.

We may share information such as your name, delivery address, telephone number, email address and relevant order information with:

• couriers and postal operators;
• suppliers;
• warehouses;
• fulfilment partners; and
• other service providers involved in completing your order.

We only share information reasonably necessary for them to perform the relevant service.

Where permitted by law, we may contact you about products, services, promotions or other information that we believe may be relevant to you.

You can unsubscribe from email marketing at any time by using the unsubscribe option contained in our marketing emails or by contacting us.

Stopping marketing communications will not prevent us from sending service messages that are necessary in connection with your account or an order.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate, for example to maintain your basket, keep you signed in, process checkout or provide website security.

We may also use optional cookies for purposes such as:

• analytics;
• remembering preferences;
• measuring website performance;
• advertising; and
• understanding how visitors interact with the website.

Where consent is legally required, optional cookies will not be used until you have made your choice.

You can manage cookies using the controls provided on our website and, where applicable, through your browser settings.

We may share personal information with trusted third parties where reasonably necessary, including:

• website and hosting providers;
• payment processors and banks;
• delivery and logistics companies;
• suppliers and fulfilment partners;
• email and communications providers;
• IT, security and fraud-prevention providers;
• analytics providers;
• professional advisers such as accountants, solicitors and insurers; and
• regulators, courts, law enforcement agencies or other authorities where required by law.

We do not sell your personal information.

Where third parties process information on our behalf, we require appropriate arrangements to protect that information.

Some of our suppliers or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is permitted under UK data protection law.

Depending on the destination and circumstances, this may include relying on UK adequacy regulations or using appropriate contractual and organisational safeguards.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, tax, fraud-prevention and reporting requirements.

Different categories of information may therefore be kept for different periods.

For example, information connected with orders and financial transactions may be retained for the period necessary to meet applicable tax, accounting and legal record-keeping obligations.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, alteration or misuse.

Access to personal information is restricted where appropriate to people and service providers who need it for legitimate business purposes.

No internet-based service can provide an absolute guarantee of security, but we take reasonable measures appropriate to the nature of the information we process.

Depending on the circumstances, UK data protection law may give you the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of the way we use your information;
• object to certain processing;
• request transfer of certain information to you or another organisation;
• withdraw consent where processing is based on consent; and
• object to direct marketing at any time.

These rights are not absolute and may be subject to legal exemptions.

We may need to verify your identity before responding to a request.

You will not normally be required to pay a fee to exercise your data protection rights.

You have the right to object to our use of your personal information where we rely on legitimate interests as our lawful basis.

You also have an absolute right to object to the use of your personal information for direct marketing.

Our website is intended for people who are legally able to enter into transactions for the products being offered.

We do not knowingly seek to collect personal information from children where it is not appropriate to do so.

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of third-party websites. You should review the privacy notice of any third-party service you use.

We may update this Privacy Notice from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will be published on this website and the date at the top of this notice will show when it was most recently updated.

If you have any questions about this Privacy Notice, our use of your personal information or your data protection rights, please contact Cedar Outdoors using the contact details provided on our website or write to:

If you have concerns about how we use your personal information, we would encourage you to contact us first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information about making a complaint is available on the ICO website.