Warranties

• Your legal rights, with us. Everything we sell must be as described, fit for purpose and of satisfactory quality. These rights come from the Consumer Rights Act 2015 and cannot be taken away.
• A manufacturer’s warranty, with the manufacturer. Many products — machinery especially — come with an extra promise from the company that made them, on that company’s own terms. It adds to your legal rights; it never replaces them.

Where a manufacturer offers a warranty, the product page says how long it is, as stated by that manufacturer. The full terms — what is covered, for how long and how to claim — are in the product’s handbook or on the manufacturer’s website.

Manufacturers commonly ask for some of the following. Check your product’s terms:

• registering the product with the manufacturer, often within a set time after purchase — do it when it arrives;
• servicing at set intervals, sometimes by an authorised dealer;
• domestic use only — commercial use often shortens or removes the warranty;
• proof of purchase. Your order confirmation does the job, and your orders are always in your account.

In the first six months, or if you are not sure, contact us first. Email [email protected] with your order number, the product, what is wrong, and photographs or a short video. We deal with it under your legal rights.

After that, claiming directly under the manufacturer’s warranty is often the quickest route — but you can still come to us. Your rights against us last up to six years (five in Scotland).

• parts that wear out with use, such as blades, cutting line, belts, tines, filters and spark plugs;
• damage from accidents, misuse, the wrong fuel or oil, or skipped maintenance;
• repairs or modifications by anyone other than the manufacturer or an authorised agent.

None of this limits your rights if a product was faulty when it arrived. See returns and cancellations.